Payment is DUE at time of service.
We ask that you arrive 10-15 minutes before the appointment time. Pets must be in a secure carrier. This includes large birds such as macaws, cockatoos, etc.
We now require a notice of at least 24 hours for appointment cancellations. This will allow us to provide faster and better patient care.
No shows are subject to a fee. If more than 15 minutes late, the appointment may be subject to a late fee of $35.00 or may need to be rescheduled.
Please allow up to 48-72 hours for prescription refills and must be approved by the doctor before being filled (except Optomega and over the counter medications). Payment is due before medication can be filled.
Please note that all surgical procedures and boarding services require a 50% deposit of estimated costs at or prior to patient arrival. Remaining balance will be collected at checkout.